We take care

At Santa Susanna Resort your health and tranquility are our priority. We want you to continue enjoying a safe vacation with all the guarantees with us, and that is why we have adopted all the necessary sanitary measures for your well-being. Below we share the protocols we have adopted, complying with government and health guidelines. Check out our measures, action plans and security below:


staff santa susana 


  • - Specific training to all staff regarding prevention and hygiene.

  • - PPE use, following sanitary recommendations from WHO.

  • - Creation of a safety and health committee in all establishments.

 checkin santa susana


  • - Implementation of a new online check-in system.

  • - Contactless payment will be encouraged.

  • - Room key sterilization.

  • - New signalling with recommendations and indications for customers.

room santa susana


  • - Room cleaning and disinfection with specific virucidal cleaning products.

  • - Cleaning protocols have been reinforced.

  • - Specific cleaning and treatment for the correct textile’s sanitation.

  • - Frequent internal audits will be carried out to verify the correct desinfection of all elements of the room (Remote controls, hair dryer, minibar, hangers, switches, etc.).

during the stay santa susana 

During the stay

  • - Cleaning and disinfection of common areas with specific virucidal products.

  • - Daily ventilation of all common areas.

  • - Many hydro alcoholic hand sanitizing gel dispensers for customer’s use.

  • - Occupancy limitations to ensure social distancing.

  • - Limited capacity to guarantee social distancing and disinfection of furniture. Intensification of control and cleaning to ensure water quality.

  • - Gym use under previous booking, to limit the occupancy and ensure safe training.

Food and beverage santa susana 

Food and beverage

  • - Occupancy limitations in restaurants and bars.

  • - Minimum distance of 1,5 meters between tables.

  • - Increase of opening hours for our services.

  • - Individual portions in buffet will be encouraged.

  • - Cleaning area disinfection of all material, utensils and furniture after each use.

  • - Digitized menus by QR code / or single-use menus.

Download pdf here